FREQUENTLY ASKED QUESTIONS ABOUT BMR PRODUCTS AND SERVICES

Go to the Customer login page and click Create my account. Fill out the form with the required information. Then follow the instructions to complete your registration.

No. You can place an online order as a guest without creating an account.

However, creating an account lets you track your order status, view your online purchase history and access your wish list.

Sign in to your account from the Customer login page.

In your account dashboard, select Account Information, then Change My Password. Enter your current password, followed by your new password. Click Save.

Go to the Customer login page and click Forgot Your Password?

Enter the email address associated with your account. You’ll receive an email with a link to reset your password.

To permanently delete your online account, contact our customer service team at 1 888 504-0247 or fill out the online contact form.

To open a pro account, complete the online form in the Contractor services page.

A member of our team will review your application and activate your account once it’s approved. You can then make purchases in-store and charge them to your account.

Add the items you’d like to purchase to your shopping cart. When you’re ready to place your order, review your cart, select a delivery method for each item, enter your payment information and confirm your purchase.

You’ll receive an order confirmation email within a few minutes of completing your purchase.

No. There is no minimum purchase amount required to place an order on our website.

However, your order must total at least $49 before taxes to qualify for free parcel delivery. In-store pickup is free.

Learn more about our delivery methods.

Yes. Your payment information is processed securely. When you pay by credit card, the sensitive information needed to process your transaction is handled by our secure payment service provider. BMR does not store your full credit card number or security code (CVV).

Contact our customer service team as soon as possible at 1 888 504-0247 or by email at [email protected]. Our team is available to help Monday to Friday, from 8 a.m. to 5 p.m. (ET).

If your order is being processed, it cannot be modified. If it is already out for delivery, it cannot be cancelled. In that case, you will need to follow the return procedure.

If you have an account, sign in and select My Orders from the menu. You’ll be able to view your order status and delivery status.

You’ll also receive an email whenever your order is updated. These emails will be sent to the email address you used when placing your order.

Your Shipping confirmation email or Ready for pickup email serves as your invoice.

If you have an online account, you can also view your order details under My Orders.

If you don’t have an account and can’t find the email for your order, contact our customer service team with your order number handy.

First, select your BMR store on the website. You can then view the quantity in-stock directly on the product page.

If the item is unavailable at your selected store, nearby stores that have it in-stock will also be suggested.

You can view the BMR flyer under the Flyer tab on BMR.ca or on Flipp’s website or app.

Visit the Clearance section of our website to find products at reduced prices.

Prices in this section are valid for online orders only and do not apply in-store. Offers are available while supplies last. Quantities may be limited, and offers may end without notice.

A promo code gives you a discount on an online order, subject to the terms and conditions of the offer.

To use it, enter the code in the designated field in your shopping cart on BMR.ca. The applicable discount will then appear before your cart subtotal.

Certain conditions may apply, including:

•  An expiration date
•  A minimum purchase amount
•  Restrictions on specific products, categories or regular-priced items
• Product exclusions
• A limit of one use per customer or email address

Promo codes are valid online only, and the discount is applied before taxes.

You can buy a BMR gift card at any of our stores. Ask at the checkout and choose the amount you’d like to load onto the card, between $10 and $500.

BMR gift cards cannot be purchased or used as a payment method online at this time.

Go to the Newsletter tab on BMR.ca, fill out the form and click Subscribe. You can unsubscribe at any time.

The main difference is the type of items eligible for each service and how they are delivered.

Parcel delivery

Parcel delivery is generally suited to smaller items that can be shipped by our delivery partner.

Truck delivery

Truck delivery is mainly used for heavy or bulky items, or products that are not eligible for parcel delivery, such as lumber, building materials, flooring and patio furniture.

Visit our Delivery Methods page to learn more.

Yes. You can choose different delivery methods for the same online order. In your cart, simply select your preferred delivery method for each item.

Most online orders shipped by parcel are delivered within 7 to 10 business days.

Delivery times are estimates and may vary due to weather conditions or circumstances beyond our control, including issues affecting our carriers. Delivery times are therefore not guaranteed.

BMR cannot be held responsible for any damages or costs resulting from a delivery delay.

Parcel delivery is free on orders of $49 or more before taxes.

A $6.99 delivery fee applies to orders under $49 before taxes.

Applicable delivery fees are added to your cart and are not included in product prices. Some products are not eligible for parcel delivery due to their size, weight or nature.

Parcel delivery is available in Quebec, Ontario, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland and Labrador.

If your address is outside our delivery area, your order may be cancelled. If this happens, we will notify you and refund any amount already paid.

When your order ships, you’ll automatically receive an email with your tracking number and a link to our delivery partner’s website.

If you have an account, you can also sign in and select My Orders from the menu. In the Status column, click Track My Parcel to track your delivery.

A signature may be required for some orders, depending on the carrier, the order value or the applicable delivery conditions.

If you’re not home when delivery is attempted, the carrier may leave a notice with instructions on how to pick up your parcel or arrange another delivery attempt.

If you still haven’t received your order after 10 days, contact our customer service team at 1 888 504-0247 or by email at [email protected]. Our team is available to help Monday to Friday, from 8 a.m. to 5 p.m. (ET).

Most BMR stores offer truck delivery. For in-store purchases, ask a store associate or contact your store to find out which services are available.

For online purchases, first select your store. If it offers truck delivery, a green check mark will appear next to this delivery option on product pages.

The store will contact you within 24 hours to confirm availability and the delivery date.

The truck delivery fee is $79.

Additional fees apply if delivery requires a boom truck or pallet consignment. A $10 fuel surcharge may also apply, depending on the delivery area. These additional fees will be billed separately by the store at the time of delivery.

Truck delivery is available within a maximum radius of 50 km of our delivery centres.

For in-store purchases, ask a store associate or contact your BMR store to find out which areas they serve.

For online purchases, enter your postal code in your shopping cart to check whether truck delivery is available at your address.

We ask that you be available at the delivery address on the scheduled delivery day.

If you can’t be present, contact your store as soon as possible to let them know. Additional fees may apply if this requirement is not met.

Products are delivered to your driveway or near your outdoor entrance.

For any special requests regarding the drop-off location, contact the store handling your order. Additional fees may apply.

In-store pickup lets you order items online at BMR.ca and pick them up at a participating BMR store.

To use this service, first select a participating store, add items to your cart, then choose In-Store Pickup as the pickup option for eligible items.

You’ll receive an email when it’s ready for pickup.

If all items in your order are in stock at your selected store, your order is generally ready within 4 hours or less, depending on store opening hours.

If some items are out of stock, allow 7 to 10 business days. Your order may also be split so you can pick up items already available at the store sooner.

Go to the online order pickup counter, usually located at the front of the store. If the store doesn’t have a pickup counter, go to the checkout. Remember to bring a photo ID.

You have 10 days to pick up your order after receiving the email confirming it’s ready.

If you can’t pick it up within this time, contact your BMR store to let them know.

If the estimated preparation time has passed and you still haven’t received a confirmation, first check your junk or spam folder.

If you haven’t received any messages from us, contact our customer service team at 1 888 504-0247 or by email at [email protected]. A member of our team will be happy to assist you Monday to Friday, from 8 a.m. to 5 p.m. (ET).

Some items may come from our distribution centre. In such cases, please allow 7 to 10 business days for your order to be prepared.

There are several ways to return a product, depending on how you purchased or received it.

In-store purchase
Return the product to the store where you purchased it.

Parcel delivery
You can return your product by mail by following the applicable return instructions. You can also return it to a BMR store that offers in-store pickup.

In-store pickup
Return your product to the store where you picked up your order.

Truck delivery
Return your product to the store that delivered it. If you can’t get to the store, you can request a home pickup by contacting our customer service team at 1 888 504-0247 or by email at [email protected].

Shipping or pickup fees may apply, depending on the situation.

For all applicable terms and conditions, please see our return policy.

For products ordered online, you must submit a return request within 30 days of receiving the product. If an item is missing from your order or arrives damaged or defective, you must contact our customer service team within 3 days of receiving your order.

For in-store purchases, return periods and conditions may vary by BMR store, as our stores are independently operated. For more details, contact the BMR store where you made your purchase.

The following products cannot be returned, whether purchased online or in-store:

• Used products, unless defective
• Products without their original packaging
• Tinted paint
• Stain products
• Power equipment that has been filled with gasoline
• Certain products for hygiene reasons, such as toilet seats, masks and gloves

Additional products may be excluded depending on the store’s return policy.

Yes. BMR offers a rewards program that lets you earn points and redeem them for discounts on in-store purchases or gift certificates from our partner Air Transat.

Present your 360 BMR card, or your Elevation card if you’re a contractor, when shopping in-store to earn points.

360 BMR points cannot be earned or redeemed on online purchases.

Present your 360 BMR card when making purchases at a participating BMR store.

Generally, you earn 1 point for every dollar spent on eligible purchases before taxes.

Certain conditions may apply. See the program’s terms and conditions for more details.

You have two options.

You can redeem your points when making an in-store purchase. At checkout, simply let the cashier know you’d like to use your points as payment. A minimum balance of 1,500 points is required.

1,500 360 BMR points = $10 in BMR merchandise

You can also redeem your points for Air Transat gift certificates. To do so, sign in to your 360 BMR account, then select Redeem Your Points.

You can check your 360 BMR points balance online at BMR.ca. Go to the 360 BMR sign-in page and enter your card number and password.

If your card hasn’t been activated online yet, first visit the activation page on our website.

If you have a BMR customer account, you can also link your 360 BMR card to view your points balance directly in your account.

Yes. You can link your 360 BMR card to your online account.

From your customer account dashboard, select 360 BMR Card from the menu, then click Add Your 360 BMR Card and enter the requested information.

If your card hasn’t been activated yet, first select Activate Your 360 BMR Card.

To find a BMR store near you, go to the store locator on our website and enter your address or postal code in the search bar. You’ll then see the stores closest to your location.

Personal information is information that can identify you directly or indirectly, such as your name, address, email address, phone number, account or order details, and certain data related to your browsing activity or communications with BMR.

BMR takes the protection of its customers’ personal information seriously. BMR uses security measures to protect this information and uses it in accordance with its privacy policy.

You can also request access to, correction of or deletion of certain personal information by contacting BMR’s Privacy Officer.

You can request the correction, modification or deletion of your personal information by contacting BMR’s Privacy Officer:

By email at [email protected]

By mail at the following address:

BMR
Attention: Privacy Officer
1501 Ampère Street, Suite 200
Boucherville, Quebec, J4B 5Z5

You can manage your cookie preferences directly on BMR’s website by clicking Manage Your Cookies in the footer.

Cookies help the website function properly, improve your browsing experience and measure website usage. Depending on your preferences, they may also be used to personalize certain communications or ads.

BMR is the retail division of Sollio Cooperative Group, Canada’s largest agricultural cooperative.

Sollio Cooperative Group operates in three main sectors: retail through BMR, agriculture through Sollio Agriculture and food processing through Olymel.

BMR is not a franchise. BMR acts as a wholesaler of home improvement products and building materials for its dealer network.

Stores under the BMR banner are operated by cooperatives or independent business owners who partner with BMR to benefit from greater purchasing power and favourable terms on the products they sell in-store.

Yes. Most BMR stores are operated by cooperatives or independent dealers.

BMR also operates 10 corporate stores, including 3 under the Potvin & Bouchard banner in the Saguenay region.